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Thay màn hoàn toàn miễn phí nếu máy surface pro 4 bị dính lỗi chớp màn hình
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Máy Surface Pro 4 được phát hành năm 2017 một trong những mẫu máy tính lai mới nhất của Microsoft chạy Windows 10 với thiết kế đáp ứng được nhu cầu người dùng cần sự gọn nhẹ cả trong công việc lẫn giải trí di động. Cấu hình phần cứng dựa trên nền tảng Skylake nhấn mạnh vào tính di động đồng thời cũng chú trọng hơn đến sự tương tác giữa thiết bị với người dùng khi đi kèm chiếc bút cảm ứng Surface Pen và Type Cover, bàn phím vật lý kiêm lớp vỏ bảo vệ màn hình khỏi trầy xước khi di chuyển.
Tuy nhiên Surface Pro 4 lại gặp sự cố khiến màn hình bị nhấp nháy trong quá trình sử dụng và vấn đề chỉ giải quyết khi người dùng đặt máy tính bảng vào chế độ ngủ đông. Cùng bài viết tìm hiểu dòng máy Surface Pro 4 cũng như cách xử lý Microsoft trước tình trạng người dùng liên tục gặp lỗi này nhé!
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Thông số kỹ thuật dòng máy surface pro 4 của Microsoft
Surface Pro 4 vẫn sử dụng chất liệu hợp kim nhôm – magie tạo được sự chắc chắn và độ bền cao. Hệ thống bản lề với góc mở rộng, cho phép tùy chỉnh linh hoạt màn hình theo nhu cầu sử dụng. Cũng nói thêm là kích thước màn hình Pro 4 đã tăng lên 12,3 inch nhờ thu nhỏ phần viền màn hình, mang lại không gian hiển thị nội dung rộng hơn.
Bộ xử lý: Intel Core i5-6300U (2,4 – 3,0GHz, 3MB smart cache)
Bộ nhớ: 4GB DDR3, bus 1600 MHz
Màn hình: 12,3 inch, cảm ứng điện dung, 2.736 x 1.824 pixel, PixelSense Display
Đồ họa: HD Graphics 520
Ổ cứng: SSD 128GB, M.2
Camera: mặt trước 5.0 MP và 8MP (sau)
Cổng giao tiếp: 1*MiniDP, 1*USB 3.0, microSD card reader, headphone tích hợp micro
Kết nối: Bluetooth 4.0, Wi-Fi 802.11ac
Kích thước, trọng lượng: 29,2 x 20,1 x 0,85cm. 786 gram
Hệ điều hành: Windows 10 Pro
Thời lượng pin: khoảng 9 giờ
Phụ kiện đi kèm: Surface Pen.
Thông báo Microsoft đối với người dùngmáy surface pro 4 bị dính lỗi chớp màn hình
Nếu Surface Pro 4 hết hạn bảo hành nhưng không quá 3 năm kể từ ngày mua và màn hình bị lỗi nhấp nháy, Microsoft sẽ thay thế sản phẩm cho người dùng.
Theo The Verge, Microsoft vừa tung ra chương trình thay thế miễn phí những thiết bị Surface Pro 4 nào bị lỗi màn hình chớp nháy do quá nhiệt. Công ty đã nhận được những phản hồi từ phía người dùng về vụ việc vào tháng 2 năm nay và sau khi kiểm tra kỹ lưỡng, họ nhận ra rằng chỉ có 1% các sản phẩm Surface Pro 4 gặp phải vấn đề và không thể sửa chữa bằng các bản cập nhật driver hay firmware.
Một vài người dùng đã cho hay họ đã sửa thành công lỗi này bằng cách…đặt thiết bị vào tủ lạnh để khắc phục tạm thời. Những ai đã chi trả 450 USD (khoảng 10,2 triệu đồng) cho việc thay thế màn hình trước đó đều sẽ được Microsoft hoàn tiền. Công ty cũng cho biết thêm chính sách bảo hành 3 năm chỉ áp dụng cho phần màn hình của Surface Pro.
Lỗi chớp màn hình “Flickergate” dường như đã chống lại lời biện hộ của Microsoft khi đổ lỗi các hiện tượng mà dòng Surface mắc phải là do chip Skylake của Intel cũng như cho thấy đánh giá của Consumer Reports trước đây là đúng. Qua sự việc này, ta có thể thấy Microsoft khá chậm chạp trong việc tiếp thu phản hồi người dùng và khắc phục lỗi. Họ cần nhanh chóng khắc phục nhược điểm này để có thể lấy lại uy tín trong lòng người tiêu dùng.
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